|
|
|||||||||
|
|
|
|
|
|||||
|
||||
|
|
| |
|||
|
|||
| __+-Handheld GPS |
|||
| __+-Car GPS |
|||
| __+-Marine GPS |
|||
| __+-PC / PDA GPS |
|||
| __+-Mapping Software |
|||
| __+-Data Cards |
|||
| __+-Cables / Adapters |
|||
| __+-GPS Antennas |
|||
| __+-GPS Mounts |
|||
| __+-Bags, Clips, & Cases |
|||
| __+-GPS Accessories |
|||
|
|||
| __+ What is GPS? |
|||
| __+ Choosing a GPS |
|||
| __+ GPS DVDs / Videos |
|||
|
|||
| __+ Conservation |
|||
| __+ Destinations |
|||
| __+ Resources |
|||
|
|||
| __+ Help Desk |
|||
| __+ Order Status & Tracking |
|||
| __+ Shipping & Delivery |
|||
| __+ Returns |
|||
| __+ Bulk Orders |
|||
| __+ International Orders |
|||
| __+ Secure Shopping |
|||
| __+ 100% Guaranteed |
|||
|
|||
|
|||
| Full 30 Day Return Policy - Guaranteed to Please! |
||||||
| Gorilla GPS Suppliers will exchange defective units and parts within 30 days of shipment. After the 30- day period, customers must contact the manufacturer for direct return or repair information. All of our products are completely guaranteed by the manufacturer. The warranty is included with each product. The manufacturer warranty covers repair or replacement of defective parts, and are subject to the conditions they have stated. • I Need to Return a Purchase: No problem! We will make every effort to accommodate a speedy refund. However, we kindly ask that you do not initiate a Credit Card Chargeback. This costs us money and time. By not initiating chargebacks, we can continue to pass more savings on to our customers. We will refund you're account directly the day we receive your return. Return Authorization Numbers are required on all returned items purchased within 30 days. To receive a Return Authorization Number we will need a few things from you. Your name, and email address, are required for us to pull up your receipt information. Also, please include a list of item(s) to be returned and the reason(s) for the return. In order to get started, please review the conditions that apply before any return can be made. We've made every effort to make this a simple process for our customers, and we promise to work with you throughout the process. • Return Conditions: 1. The customer is responsible for contacting us via e-mail, or form, within the first 7 days after receiving merchandise if there is a problem. 2. All returned units must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package. Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit. 3. CD-Roms cannot be returned if they are removed from their sealed plastic wrapping. 4. Any item(s) over 30 days are to be returned directly to the manufacturer for repair if defective. 5. All units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. 6. Returns over 30 days are not accepted. • I Have met all of the conditions for a return. What now? Gather your information. By insuring all information is correct the return process will be much faster! Please review the checklist carefully. You will need to send us the following: 1. Your Name (the same as on the credit card) 2. Your Email Address 3. A listing of the item(s) to be returned 4. The reason(s) for the return. Once you have that in hand, you Must send an email to Returns@gorillagps.com, or you can use our Quick Form, containing ALL the necessary information just listed. Once we receive your information, we will contact you with a return authorization number. We will also include the address of our warehouse where you can ship the return. The customer is responsible for any shipping, packaging and postage for any return to us. • Box it Up and Ship it Out: When sending merchandise back, pack the products into a shipping box with plenty of packing material, and tape securely. Write your Return Authorization Number issued by us clearly on a blank sheet of paper. Put this sheet on top of the package contents before you seal the shipping box. We suggest that you use UPS so the package may be tracked. We cannot be held responsible for packages that are lost or damaged in transit to us. Please be sure to get a UPS tracking number for your package, and you may want to request Delivery Confirmation or Insurance or both. If you have returned a product but not received your refund yet, please email Returns@gorillagps.com. Returns can take a few weeks to fully process, but it is generally much faster. By submitting all the necessary information, your will insure a quick refund. Note: Do not send your returns to the headquarters in San Jose, California. Any items shipped here will have to be returned. • Last Word: We take a our customer satisfaction very seriously and promise to work hard to ensure a fair resolution to any disputes. We know our customers are what make our business such a success, and we appreciate your business. Thank you for shopping with us! |
||||||
| Gorillagps.com is a secure-site that respects your privacy. © Gorilla GPS Suppliers Gorilla GPS Suppliers – San Jose, California USA – 1.888.636.9809 |